Alternative dispute resolution or ADR can be confusing and full of relational conflicts of interest. With SOFIA no retailer, service company or Insurer pays for membership, so we are truly Impartial. Neither does SOFIA bind you or any third party to an outcome.
In a recent media article one of the UK’s largest retail compliance officers in SCS highlighted these ADR and Ombudsman business models in their core objective of getting funded from the very source you are in dispute with?
SCS take a view on the Furniture Ombudsman
“There is no legal requirement for the company to become a member of an ombudsman and over the years we have been approached by a number of these wishing to sell us their services.” He said the company had decided to deal with customer complaints by themselves.
SOFIA are not funded by anyone other than consumers. SOFIA should be your partner of choice to articulate your case and claim. Our Independent technical experts remain anonymous. This facilitates a conduit for unhindered truth so that your point is both made and understood.
It is SOFIAs technical board presenting the report, not a technician who may have industry relations with the retailer, service provider or Insurance company you are in dispute with. Truly impartial with absolute integrity.