• Second Opinion Furniture Inspection & Assessment

Is the Furniture Ombudsman impartial?

Is the Furniture Ombudsman impartial?

Is the Furniture Ombudsman impartial? 1600 1067 SOFIA

In some recent articles featured in the UK national press a potential conflict of interest was highlighted with one of the only customer complaint arbitration services available to UK Furniture industry customers. The Furniture Ombudsman is a self-appointed organisation whose membership is made up of, and funded by, some of the very retailers or manufacturers that a customer may be in dispute with.

This was highlighted in a recent article written on the Guardian website.

There is also potential that agreeing to the terms and conditions of them acting as a dispute conciliation service limits the actual legal outcomes available to a UK consumer. 

See who is paying the Furniture Ombudsman on an ongoing basis to consider if this can be called impartial https://www.thefurnitureombudsman.org/membership/our-retail-members/

Retail members of the Furniture Ombudsman

Abbott Wade Ltd

Abey Furnishing Company Ltd

Amwell Kitchens Limited

Anglia Home Furnishings (AHF) Limited

Appliance House Ltd

Arighi Bianchi

Arthur Brett and Sons Ltd

Arthur Jenkins Furniture Centre

Ashley Anderson T/A The Recliner Factory

Assistive Bathing Ltd

Associated Independent Stores Limited

Athena Mobility Limited


Backchairs Direct Limited

Banburys Limited

Barker & Stonehouse Limited

Barkers Furniture


Beadle & Crome (Reading) Limited

Beadle & Crome Ltd

Bensons For Beds

Bentalls of Kingston

Bespoke Design Interiors Ltd

Big Blu Furniture

BJS Distribution

British Association of Removers Ltd

Brook + Wilde

Built In Solutions

Burlanes Limited

Carters Furniture Centre Limited

Certsure LLP

CFC Interiors Ltd

Chelmsford Star Co-operative Society Limited

Chrysties Furnishing Centre Limited

Concept Living Ltd T/A Boconcept

Cookes Furniture

Cousins Furniture Stores Limited

Custom World Bedrooms


Darlings Of Chelsea

David Neville Limited

David Salmon Furnishers


Discount Warehouse (Totton) Limited

DIY Direct2U Ltd T/A Doors Direct2U

Dodrefn Perkins Furniture Ltd

Dreams Limited

Dufont Faes Ltd

Duresta Upholstery Limited


E & A Wates Limited

E Langton & Co Limited

Eadonstone Kitchens Ltd

Ekornes Ltd

Eyres of Chesterfield Limited

Feather And Black

Fenwick (Brent Cross) Limited

First Furnishings

Fishpools Limited

Fultons Interiors Ltd T/A Fultons

Furniture Factors Limited

Furniture Superstore Limited

Furniture Village

G&B Foam (High Wycombe) Ltd T/A GB Foam Direct

Gallery Direct Limited

Gautier (uk) Ltd

Gerald Shotton Furnishings

Glasswells Ltd

Glen Dimplex Heating & Ventilation

Glow Green Limited

Guild Anderson Ltd

H&H Retail Ltd T/A Alan Ward

Hammonds Furniture Limited

Hansons of Leicester Ltd

Harding & Sons Ltd

Harvey Jones Limited

Harveys Furniture

Haskins Furniture

Heal & Son Limited

Heico Fasteners UK Ltd

Holme Design Ltd

Home Of The Sofa Limited

Homebase Limited

Homes Direct 365

Homeshield Direct Ltd

House of Interiors

Housing Units Ltd


HUB Kitchen Design Ltd

Hulsta Furniture Uk Ltd

Hunters (Derby) Limited

Hyde & Sleep

Ice Motor Company Ltd

Ideal Suite Factory Ltd

Inner Beauty Interiors

J W Treadwell Ltd

John Lewis of Hungerford Plc

Julian Foye

Kitchens by Design Norfolk Ltd

Kitchens Plus Ltd

Kutchenhaus Limited

Laura Ashley Limited

Lee Longlands

Leekes Limited

Levine Brothers (H.F.) Ltd

Lima Kitchens Limited

Living Homes

Lloyds Industries Ltd


London Cabinet Makers Ltd

Lowell Financial Ltd

M Burrows Furniture World Ltd


Magnet Limited


Mallers Kitchens

Marks & Spencer Plc

Marriotts House Furnishers Limited

Mathesons of Oban

Mattressman Ltd


Midfurn T/A Dexhall Ltd

My Home Rocks Ltd

Natural Bed Company

Natuzzi Services Limited

Oak Tree Mobility

Oakleigh Cabinets Limited

Oakworth Furniture Ltd ta TheOakBedStore

Panasonic UK

Parlour Farm Kitchens Limited

Paul Adams

Peter Adams (Watford) Limited

Peter Betteridge (Furnishers) Limited

Peter Green

Peter H. Gammons

Platinum Enterprise (UK) Ltd Group

Plumbs Limited

Ponsford Limited

Premier Group of Companies T/A Premier Kitchens & Bedrooms

PS Interiors

Rainbow Carpets (Welling) Limited


Redworth Furniture Centre Ltd

Reface Scotland Ltd

Right Price Carpets & Furniture Ltd

Rise Furniture and Mobility

River Kitchens & Bathrooms Ltd

Roberto Rossellini T/A Head2Bed

Rodgers Of York Ltd

Ron Campion Furnishers Ltd

Roomes Stores Limited

Roset (UK) Limited

Rosevears Furnishers Limited

Rushmere Beds & Chairs Ltd T/A Rushmere Mobility

Showcom Limited (aka K2Go)

Signature Sofas Ltd

Sinclairs First for Furniture

Smeg (UK) Limited

Smith Bradbeer & Co Ltd

Sofology Limited

Southon & Co Limited

Starplan Furniture Ltd

Sturtons & Tappers Furnishings

TAPI Carpets & Floors Ltd

Taskers Plc

The Contract Chair Company

The Kitchen Store Retail Limited

The London Alcove Co Ltd

The Main Company

The Mobility Furniture Company Ltd

The Orange Square Company Limited T/A creedfragrances.co.uk

The Sofa Workshop Limited

The Trade Circle Limited

Tidy Bedrooms Ltd

Time 4 Sleep Ltd

Top Furniture Ltd

Topps Tiles

Traditional Painter

Ultimate Bathroom Design Ltd

Unni & Evans Ltd

Urban Marque Ltd

uSwitch Limited

Vi-spring Ltd

W Boyes & Co (Eastfield) Limited

W J Aldiss

W J Daniel & Co Ltd

Ward Brothers (Furnishers) Limited

Warmglow Home Improvements Ltd

Wells Carpets Brokers Limited

Westbridge Furniture Designs Ltd (Stoke) Incorporating Linea Interiors Ltd

Which? Trusted Traders

Incorporating Linea Interiors Ltd

Which? Trusted Traders

White Tree Furniture

Wickes Building Supplies Limited

William Cole Limited

Willowbrook Limited

Wilmslow Kitchen Interiors Ltd

Wood Bros (Furniture) Limited

Woods (Dorchester) Ltd

Worcester Furniture Ltd

Wren Kitchens Limited

The case will raise fresh concerns about the Furniture Ombudsman scheme, which sells itself on the basis that it offers an impartial service. Guardian Money has seen lots of complaints from consumers who felt the process was unfairly stacked in the retailers’ favour.


Leave a Reply

Back to top
Privacy Preferences

When you visit our website, it may store information through your browser from specific services, usually in the form of cookies. Here you can change your Privacy preferences. It is worth noting that blocking some types of cookies may impact your experience on our website and the services we are able to offer.

Click to enable/disable Google Analytics tracking code.
Click to enable/disable Google Fonts.
Click to enable/disable Google Maps.
Click to enable/disable video embeds.
Our website uses cookies, mainly from 3rd party services. Define your Privacy Preferences and/or agree to our use of cookies.