• Second Opinion Furniture Inspection & Assessment

Second Opinion

Furniture Inspection & Assessment.

A fully independent, impartial inspection and assessment complaint resolution service.

What is Sofia?

Sofia is a dedicated consumer service and fully independent complaint resolution provider, Second Opinion Furniture Inspections & Assessments. Sofia is founded on a Greek concept of Wisdom. Our bedrock is intelligence and technical skill, articulated with wise eloquence to support your case, complaint or claim to conclusion . Our team’s aim is to provide the industry knowledge and background support to help handle your furniture complaint to a successful resolution.

When would I use Sofia?

  • If you are frustrated in attempts to resolve a complaint, with a retailer, manufacturer or Insurance company.  
  • If you want to avoid any possible conflict of interest, from the present Furniture Industry Ombudsman services.
  • If you need a factual, evidential, data based report and legal back up to a complaint or dispute with retailers, manufacturers or insurers.

Who are Sofia?

With the backup of a global network of industry experts, accredited laboratories, technicians and material technologists Sofia are the Furniture Industry and Insurance champion. We balance perfectly the rights and responsibilities of both consumers and retailers while channelling liabilities and separating responsibilities, subjective opinion, facts and data to resolve complaints and restore relationships and Industry reputation.

Sofia is operational across the UK and Republic of Ireland to facilitate swift, fair, complaint conciliation and resolution between consumers, retailers, manufacturers or Insurers.

Online Support

Create your complaint online, track progress via notifications and view inspection reports. You can also access our library of knowledge, frequently asked questions and ask your own.
Online Support


Using a global network of industry experts, accredited laboratories, technicians and material technologists.

No Conflict of Interest

In no way financed and has no memberships from the retailers or insurers
No Conflict of Interest


Sofia provides a host of features which help you to progress your complaint to resolution.

Our Latest News

Why SOFIA should be your partner of choice 1600 1067 SOFIA

Why SOFIA should be your partner of choice

Alternative dispute resolution or ADR can be confusing and full…

They may blame you 1600 1068 SOFIA

They may blame you

They may blame you, even if you were there at…

Is the Furniture Ombudsman impartial? 1600 1067 SOFIA

Is the Furniture Ombudsman impartial?

In some recent articles featured in the UK national press…

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