Sofia is a dedicated, fully independent and impartial inspection and assessment furniture complaints resolution service for consumers in dispute within the furniture retail, insurance and warranty sectors.
Sofia help to resolve furniture complaints with retailers and manufacturers and insurance companies by:
Alternative dispute resolution or ADR can be confusing and full…
They may blame you, even if you were there at…
In some recent articles featured in the UK national press…
I am pleased to say as a result of the report that was done for me I have settled the matter outside of court.
May I extend thanks to you and your company and in particular the author of the report , for doing a superb professional job.
I wholeheartedly recommend your company.
That is perfect and it has now all gone over to the Furniture Ombudsman.
I wanted to say a big thank you for your service, especially the technician, for a very professional and in depth inspection of our sofa. I am delighted to share that we received a full refund for the sofa and also for Sofia expenses. Your service made our life happier!
Thank you so much for the excellent service you provided and for such a comprehensive report.
I have forwarded this on to Argos.
Regardless of the outcome, I would be delighted to provide some feedback to support your business, is there a link I can do this on? The technician was very thorough and careful with the assessment and explained the process very well. We are really happy with the communication we have had with yourself and grateful for the service you have provided for us.
Many thanks for the swift report. I am very satisfied with the report and will submit this to my credit card company. Should they require any further information, would it be okay to get back in touch?
I am more than happy to provide a testimonial and I can also leave a Google review. Would you like a testimonial emailed?
Please also thank Bil for getting the report back to me, which I have passed on to both Furniture Village and the Ombudsman yesterday.
I’m very impressed by the service and very much appreciate all the help.
I would like to thank you for the report and amazing service.
Please do let me know where to leave my positive feedback and if I know of anyone that may need your service, I will recommend your company.
The time you spent in accessing each piece of furniture was outstanding, together with your knowledge and experience of the industry we found to be reassuring and cannot fault your support throughout the process. Without your knowledge and expertise, we firmly believe we would not have got the result we did. We would have no hesitation in recommending SOFIA and cannot speak more highly of your company’s professionalism and attention to detail.
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