• Second Opinion Furniture Inspection & Assessment

They may blame you

They may blame you

They may blame you 1600 1068 SOFIA

They may blame you, even if you were there at point of sale.

The Mirror highlight an example of a report by the Furniture Care Network which represents a clear conflict of interest.

The Furniture Care Network are part of the Castelan group who also service warranties on electrical goods and produce reports on behalf of many high street retailers. This represents a clear conflict of interest in that a technician is able to dismiss consumer complaints.

In the case, highlighted by The Mirror, the report deflected liability for frame failure of a recliner sofa, covered under EU law regardless of weight. Furthermore the report blamed the customer’s weight adding insult to injury.

Some employed repairer networks technicians can get round their jobs a lot quicker if they find reason not to add value, reporting rather than repairing. Some networks actually score a decline as a positive calling it a “first visit resolution”.

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