A fully independent, impartial inspection and assessment complaint resolution service.
Sofia is a dedicated consumer service and fully independent complaint resolution provider, Second Opinion Furniture Inspections & Assessments. Sofia is founded on a Greek concept of Wisdom. Our bedrock is intelligence and technical skill, articulated with wise eloquence to support your case, complaint or claim to conclusion . Our team’s aim is to provide the industry knowledge and background support to help handle your furniture complaint to a successful resolution.
With the backup of a global network of industry experts, accredited laboratories, technicians and material technologists Sofia are the Furniture Industry and Insurance champion. We balance perfectly the rights and responsibilities of both consumers and retailers while channelling liabilities and separating responsibilities, subjective opinion, facts and data to resolve complaints and restore relationships and Industry reputation.
Sofia is operational across the UK and Republic of Ireland to facilitate swift, fair, complaint conciliation and resolution between consumers, retailers, manufacturers or Insurers.
Sofia provides a host of features which help you to progress your complaint to resolution.
Alternative dispute resolution or ADR can be confusing and full…
They may blame you, even if you were there at…
In some recent articles featured in the UK national press…
Thank you for your inspection report. We could not have won our case without that comprehensive persuasive survey.
We would have no hesitation in absolutely recommending your services to others.
Please also thank Bil for getting the report back to me, which I have passed on to both Furniture Village and the Ombudsman yesterday.
I’m very impressed by the service and very much appreciate all the help.
The time you spent in accessing each piece of furniture was outstanding, together with your knowledge and experience of the industry we found to be reassuring and cannot fault your support throughout the process. Without your knowledge and expertise, we firmly believe we would not have got the result we did. We would have no hesitation in recommending SOFIA and cannot speak more highly of your company’s professionalism and attention to detail.
Thank you so much for the excellent service you provided and for such a comprehensive report.
I have forwarded this on to Argos.
Regardless of the outcome, I would be delighted to provide some feedback to support your business, is there a link I can do this on? The technician was very thorough and careful with the assessment and explained the process very well. We are really happy with the communication we have had with yourself and grateful for the service you have provided for us.
That is perfect and it has now all gone over to the Furniture Ombudsman.
Many thanks for the swift report. I am very satisfied with the report and will submit this to my credit card company. Should they require any further information, would it be okay to get back in touch?
I am more than happy to provide a testimonial and I can also leave a Google review. Would you like a testimonial emailed?
I am pleased to say as a result of the report that was done for me I have settled the matter outside of court.
May I extend thanks to you and your company and in particular the author of the report , for doing a superb professional job.
I wholeheartedly recommend your company.
I would like to thank you for the report and amazing service.
Please do let me know where to leave my positive feedback and if I know of anyone that may need your service, I will recommend your company.
I wanted to say a big thank you for your service, especially the technician, for a very professional and in depth inspection of our sofa. I am delighted to share that we received a full refund for the sofa and also for Sofia expenses. Your service made our life happier!
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