Terms of Service

PLEASE READ THE FOLLOWING TERMS OF SERVICE AGREEMENT CAREFULLY. BY ACCESSING OR USING
OUR SITES AND OUR SERVICES, YOU HEREBY AGREE TO BE BOUND BY THE TERMS AND ALL TERMS
INCORPORATED HEREIN BY REFERENCE. IT IS THE RESPONSIBILITY OF YOU, THE USER, CUSTOMER, OR
PROSPECTIVE CUSTOMER TO READ THE TERMS AND CONDITIONS BEFORE PROCEEDING TO USE THIS
SITE. IF YOU DO NOT EXPRESSLY AGREE TO ALL OF THE TERMS AND CONDITIONS, THEN PLEASE DO NOT
ACCESS OR USE OUR SITES OR OUR SERVICES. THIS TERMS OF SERVICE AGREEMENT IS EFFECTIVE AS OF
________________________.

ACCEPTANCE OF TERMS

The following Terms of Service Agreement (the “TOS”) is a legally binding agreement that shall govern
the relationship with our users and others which may interact or interface with Second Opinion
Furniture Inspections and Assessments also known as SOFIA located at 27 Signals House, Bampton
business centre, Weald, Oxfordshire OX18 2ET and our subsidiaries and affiliates, in association with the
use of the SOFIA website, which includes https://furniture-complaint-resolution.co.uk/ and its Services,
which shall be defined below.

DESCRIPTION OF WEBSITE SERVICES OFFERED

The Site is a Consumer and Client Management portal which has the following description SOFIA https://furniture-complaint-resolution.co.uk/
Any and all visitors to our site shall be deemed as “users” of the herein contained Services provided for
the purpose of this TOS.

The user acknowledges and agrees that the Services provided and made available through our website
and applications, which may include some mobile applications and that those applications may be made
available on various social media networking sites and numerous other platforms and downloadable
programs, are the sole property of SOFIA. At its discretion, SOFIA may offer additional website Services
and/or products, or update, modify or revise any current content and Services, and this Agreement shall
apply to any and all additional Services and/or products and any and all updated, modified or revised
Services unless otherwise stipulated. SOFIA does hereby reserve the right to cancel and cease offering
any of the aforementioned Services and/or products. You, as the end user acknowledge, accept and
agree that SOFIA shall not be held liable for any such updates, modifications, revisions, suspensions or
discontinuance of any of our Services and/or products. Your continued use of the Services provided,
after such posting of any updates, changes, and/or modifications shall constitute your acceptance of
such updates, changes and/or modifications, and as such, frequent review of this Agreement and any
and all applicable terms and policies should be made by you to ensure you are aware of all terms and
policies currently in effect. Should you not agree to the updated, revised or modified terms, you must
stop using the provided Services forthwith.

Furthermore, the user understands, acknowledges and agrees that the Services offered shall be
provided “AS IS” and as such SOFIA shall not assume any responsibility or obligation for the timeliness,
missed delivery, deletion and/or any failure to store user content, communication or personalization
settings.

CONTENT PLACED OR MADE AVAILABLE FOR COMPANY SERVICES

SOFIA shall not lay claim to ownership of any content submitted by any visitor or user, nor make such
content available for inclusion on our website Services. Therefore, you hereby grant and allow for SOFIA
the below listed worldwide, royalty-free and non-exclusive licenses, as applicable:

a) The content submitted or made available for inclusion on the publicly accessible areas of SOFIA's
sites, the license provided to permit to use, distribute, reproduce, modify, adapt, publicly
perform and/or publicly display said Content on our network Services is for the sole purpose of
providing and promoting the specific area to which this content was placed and/or made
available for viewing. This license shall be available so long as you are a member of SOFIA's sites,
and shall terminate at such time when you elect to discontinue your membership.

b) Photos, audio, video and/or graphics submitted or made available for inclusion on the publicly
accessible areas of SOFIA's sites, the license provided to permit to use, distribute, reproduce,
modify, adapt, publicly perform and/or publicly display said Content on our network Services are
for the sole purpose of providing and promoting the specific area in which this content was
placed and/or made available for viewing. This license shall be available so long as you are a
member of SOFIA's sites and shall terminate at such time when you elect to discontinue your
membership.

c) For any other content submitted or made available for inclusion on the publicly accessible areas
of SOFIA's sites, the continuous, binding and completely sub-licensable license which is meant to
permit to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform and/or
publicly display said content, whether in whole or in part, and the incorporation of any such
Content into other works in any arrangement or medium current used or later developed.

Those areas which may be deemed “publicly accessible” areas of SOFIA 's sites are those such areas of
our network properties which are meant to be available to the general public, and which would include
message boards and groups that are openly available to users.

CONTRIBUTIONS TO COMPANY WEBSITE

SOFIA provides an area for our users to contribute feedback to our website. When you submit ideas,
documents, suggestions and/or proposals (“Contributions”) to our site, you acknowledge and agree
that:

a) your contributions do not contain any type of confidential or proprietary information;

b) SOFIA shall not be liable or under any obligation to ensure or maintain confidentiality, expressed
or implied, related to any Contributions;

c) SOFIA shall be entitled to make use of and/or disclose any such Contributions in any such
manner as they may see fit;

d) the contributor's Contributions shall automatically become the sole property of SOFIA; and

e) SOFIA is under no obligation to either compensate or provide any form of reimbursement in any
manner or nature.

INDEMNITY

All users herein agree to insure and hold SOFIA, our subsidiaries, affiliates, agents, employees, officers,
partners and/or licensors blameless or not liable for any claim or demand, which may include, but is not
limited to, reasonable attorney fees made by any third party which may arise from any content a user of
our site may submit, post, modify, transmit or otherwise make available through our Services, the use of
SOFIA Services or your connection with these Services, your violations of the Terms of Service and/or
your violation of any such rights of another person.

COMMERCIAL REUSE OF SERVICES

The user herein agrees not to replicate, duplicate, copy, trade, sell, resell nor exploit for any commercial
reason any part, use of, or access to SOFIA's sites.

MODIFICATIONS

SOFIA shall reserve the right at any time it may deem fit, to modify, alter and or discontinue, whether
temporarily or permanently, our service, or any part thereof, with or without prior notice. In addition,
we shall not be held liable to you or to any third party for any such alteration, modification, suspension
and/or discontinuance of our Services, or any part thereof.

ADVERTISERS

Any correspondence or business dealings with, or the participation in any promotions of, advertisers
located on or through our Services, which may include the payment and/or delivery of such related
goods and/or Services, and any such other term, condition, warranty and/or representation associated
with such dealings, are and shall be solely between you and any such advertiser. Moreover, you herein
agree that SOFIA shall not be held responsible or liable for any loss or damage of any nature or manner
incurred as a direct result of any such dealings or as a result of the presence of such advertisers on our
website.

LINKS

Either SOFIA or any third parties may provide links to other websites and/or resources. Thus, you
acknowledge and agree that we are not responsible for the availability of any such external sites or
resources, and as such, we do not endorse nor are we responsible or liable for any content, products,
advertising or any other materials, on or available from such third party sites or resources. Furthermore,
you acknowledge and agree that SOFIA shall not be responsible or liable, directly or indirectly, for any
such damage or loss which may be a result of, caused or allegedly to be caused by or in connection with
the use of or the reliance on any such content, goods or Services made available on or through any such
site or resource.

PROPRIETARY RIGHTS
You do hereby acknowledge and agree that SOFIA's Services and any essential software that may be
used in connection with our Services (“Software”) shall contain proprietary and confidential material
that is protected by applicable intellectual property rights and other laws. Furthermore, you herein
acknowledge and agree that any Content which may be contained in any advertisements or information
presented by and through our Services or by advertisers is protected by copyrights, trademarks, patents
or other proprietary rights and laws. Therefore, except for that which is expressly permitted by
applicable law or as authorized by SOFIA or such applicable licensor, you agree not to alter, modify,
lease, rent, loan, sell, distribute, transmit, broadcast, publicly perform and/or created any plagiaristic
works which are based on SOFIA Services (e.g. Content or Software), in whole or part.

SOFIA herein has granted you personal, non-transferable and non-exclusive rights and/or license to
make use of the object code or our Software on a single computer, as long as you do not, and shall not,
allow any third party to duplicate, alter, modify, create or plagiarize work from, reverse engineer,
reverse assemble or otherwise make an attempt to locate or discern any source code, sell, assign,
sublicense, grant a security interest in and/or otherwise transfer any such right in the Software.
Furthermore, you do herein agree not to alter or change the Software in any manner, nature or form,
and as such, not to use any modified versions of the Software, including and without limitation, for the
purpose of obtaining unauthorized access to our Services. Lastly, you also agree not to access or attempt
to access our Services through any means other than through the interface which is provided by SOFIA
for use in accessing our Services.

WARRANTY DISCLAIMERS

YOU HEREIN EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

a) THE USE OF SOFIA SERVICES AND SOFTWARE ARE AT THE SOLE RISK BY YOU. OUR SERVICES AND
SOFTWARE SHALL BE PROVIDED ON AN “AS IS” AND/OR “AS AVAILABLE” BASIS. SOFIA AND OUR
SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS
EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF ANY KIND WHETHER EXPRESSED OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF TITLE,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

b) SOFIA AND OUR SUBSIDIARIES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS
MAKE NO SUCH WARRANTIES THAT (i) SOFIA SERVICES OR SOFTWARE WILL MEET YOUR
REQUIREMENTS; (ii) SOFIA SERVICES OR SOFTWARE SHALL BE UNINTERRUPTED, TIMELY,
SECURE OR ERROR-FREE; (iii) THAT SUCH RESULTS WHICH MAY BE OBTAINED FROM THE USE OF
THE SOFIA SERVICES OR SOFTWARE WILL BE ACCURATE OR RELIABLE; (iv) QUALITY OF ANY
PRODUCTS, SERVICES, ANY INFORMATION OR OTHER MATERIAL WHICH MAY BE PURCHASED
OR OBTAINED BY YOU THROUGH OUR SERVICES OR SOFTWARE WILL MEET YOUR
EXPECTATIONS; AND (v) THAT ANY SUCH ERRORS CONTAINED IN THE SOFTWARE SHALL BE
CORRECTED.

c) ANY INFORMATION OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED BY WAY OF SOFIA
SERVICES OR SOFTWARE SHALL BE ACCESSED BY YOUR SOLE DISCRETION AND SOLE RISK, AND
AS SUCH YOU SHALL BE SOLELY RESPONSIBLE FOR AND HEREBY WAIVE ANY AND ALL CLAIMS
AND CAUSES OF ACTION WITH RESPECT TO ANY DAMAGE TO YOUR COMPUTER AND/OR
INTERNET ACCESS, DOWNLOADING AND/OR DISPLAYING, OR FOR ANY LOSS OF DATA THAT
COULD RESULT FROM THE DOWNLOAD OF ANY SUCH INFORMATION OR MATERIAL.

d) NO ADVICE AND/OR INFORMATION, DESPITE WHETHER WRITTEN OR ORAL, THAT MAY BE
OBTAINED BY YOU FROM SOFIA OR BY WAY OF OR FROM OUR SERVICES OR SOFTWARE SHALL
CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TOS.

e) A SMALL PERCENTAGE OF SOME USERS MAY EXPERIENCE SOME DEGREE OF EPILEPTIC SEIZURE
WHEN EXPOSED TO CERTAIN LIGHT PATTERNS OR BACKGROUNDS THAT MAY BE CONTAINED
ON A COMPUTER SCREEN OR WHILE USING OUR SERVICES. CERTAIN CONDITIONS MAY INDUCE
A PREVIOUSLY UNKNOWN CONDITION OR UNDETECTED EPILEPTIC SYMPTOM IN USERS WHO
HAVE SHOWN NO HISTORY OF ANY PRIOR SEIZURE OR EPILEPSY. SHOULD YOU, ANYONE YOU
KNOW OR ANYONE IN YOUR FAMILY HAVE AN EPILEPTIC CONDITION, PLEASE CONSULT A
PHYSICIAN IF YOU EXPERIENCE ANY OF THE FOLLOWING SYMPTOMS WHILE USING OUR
SERVICES: DIZZINESS, ALTERED VISION, EYE OR MUSCLE TWITCHES, LOSS OF AWARENESS,
DISORIENTATION, ANY INVOLUNTARY MOVEMENT, OR CONVULSIONS.

LIMITATION OF LIABILITY

YOU EXPLICITLY ACKNOWLEDGE, UNDERSTAND AND AGREE THAT SOFIA AND OUR SUBSIDIARIES,
AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS SHALL NOT BE LIABLE TO YOU
FOR ANY PUNITIVE, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES,
INCLUDING, BUT NOT LIMITED TO, DAMAGES WHICH MAY BE RELATED TO THE LOSS OF ANY PROFITS,
GOODWILL, USE, DATA AND/OR OTHER INTANGIBLE LOSSES, EVEN THOUGH WE MAY HAVE BEEN
ADVISED OF SUCH POSSIBILITY THAT SAID DAMAGES MAY OCCUR, AND RESULT FROM:

a) THE USE OR INABILITY TO USE OUR SERVICE;

b) THE COST OF PROCURING SUBSTITUTE GOODS AND SERVICES;
c) UNAUTHORIZED ACCESS TO OR THE ALTERATION OF YOUR TRANSMISSIONS AND/OR DATA;

d) STATEMENTS OR CONDUCT OF ANY SUCH THIRD PARTY ON OUR SERVICE;

e) AND ANY OTHER MATTER WHICH MAY BE RELATED TO OUR SERVICE.

RELEASE

In the event you have a dispute, you agree to release SOFIA (and its officers, directors, employees,
agents, parent subsidiaries, affiliates, co-branders, partners and any other third parties) from claims,
demands and damages (actual and consequential) of every kind and nature, known and unknown,
suspected or unsuspected, disclosed and undisclosed, arising out of or in any way connected to such
dispute.

SPECIAL ADMONITION RELATED TO FINANCIAL MATTERS

Should you intend to create or to join any service, receive or request any such news, messages, alerts or
other information from our Services concerning companies, stock quotes, investments or securities,
please review the above Sections Warranty Disclaimers and Limitations of Liability again. In addition, for

this particular type of information, the phrase “Let the investor beware” is appropriate. SOFIA's content
is provided primarily for informational purposes, and no content that shall be provided or included in
our Services is intended for trading or investing purposes. SOFIA and our licensors shall not be
responsible or liable for the accuracy, usefulness or availability of any information transmitted and/or
made available by way of our Services, and shall not be responsible or liable for any trading and/or
investment decisions based on any such information.

EXCLUSION AND LIMITATIONS

THERE ARE SOME JURISDICTIONS WHICH DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR
THE LIMITATION OF EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
THEREFORE, SOME OF THE ABOVE LIMITATIONS OF SECTIONS WARRANTY DISCLAIMERS AND
LIMITATION OF LIABILITY MAY NOT APPLY TO YOU.

THIRD PARTY BENEFICIARIES

You herein acknowledge, understand and agree, unless otherwise expressly provided in this TOS, that
there shall be no third-party beneficiaries to this agreement.

NOTICE

SOFIA may furnish you with notices, including those with regards to any changes to the TOS, including
but not limited to email, regular mail, MMS or SMS, text messaging, postings on our website Services, or
other reasonable means currently known or any which may be herein after developed. Any such notices
may not be received if you violate any aspects of the TOS by accessing our Services in an unauthorized
manner. Your acceptance of this TOS constitutes your agreement that you are deemed to have received
any and all notices that would have been delivered had you accessed our Services in an authorized
manner.

TRADEMARK INFORMATION

You herein acknowledge, understand and agree that all of the SOFIA trademarks, copyright, trade name,
service marks, and other SOFIA logos and any brand features, and/or product and service names are
trademarks and as such, are and shall remain the property of SOFIA. You herein agree not to display
and/or use in any manner the SOFIA logo or marks without obtaining SOFIA's prior written consent.

SOFIA will always respect the intellectual property of others, and we ask that all of our users do the
same. With regards to appropriate circumstances and at its sole discretion, SOFIA may disable and/or
terminate the accounts of any user who violates our TOS and/or infringes the rights of others. If you feel
that your work has been duplicated in such a way that would constitute copyright infringement, or if you
believe your intellectual property rights have been otherwise violated, you should provide to us the
following information:

a) The electronic or the physical signature of the individual that is authorized on behalf of the
owner of the copyright or other intellectual property interest;

b) A description of the copyrighted work or other intellectual property that you believe has been
infringed upon;
c) A description of the location of the site which you allege has been infringing upon your work;

d) Your physical address, telephone number, and email address;

e) A statement, in which you state that the alleged and disputed use of your work is not authorized
by the copyright owner, its agents or the law;

f) And finally, a statement, made under penalty of perjury, that the aforementioned information in
your notice is truthful and accurate, and that you are the copyright or intellectual property
owner, representative or agent authorized to act on the copyright or intellectual property
owner's behalf.

The SOFIA Agent for notice of claims of copyright or other intellectual property infringement can be
contacted as follows:

Mailing Address:
SOFIA 27 Signals House
Bampton Business Centre
Weald
OX18 2ET
Telephone: 07591 341 588
Email: support@furniture-complaint-resolution.co.uk

CLOSED CAPTIONING

BE IT KNOWN, that SOFIA complies with all applicable Communications Commission rules and
regulations regarding the closed captioning of video content.

GENERAL INFORMATION

ENTIRE AGREEMENT
This TOS constitutes the entire agreement between you and SOFIA and shall govern the use of our
Services, superseding any prior version of this TOS between you and us with respect to SOFIA Services.
You may also be subject to additional terms and conditions that may apply when you use or purchase
certain other SOFIA Services, affiliate Services, third-party content or third-party software.

CHOICE OF LAW AND FORUM
It is at the mutual agreement of both you and SOFIA with regard to the TOS that the relationship
between the parties shall be governed by UK laws without regard to its conflict of law provisions and
that any and all claims, causes of action and/or disputes, arising out of or relating to the TOS, or the
relationship between you and SOFIA, shall be filed within the courts having jurisdiction in the UK. You
and SOFIA agree to submit to the jurisdiction of the courts as previously mentioned, and agree to waive
any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such
courts.
WAIVER AND SEVERABILITY OF TERMS
At any time, should SOFIA fail to exercise or enforce any right or provision of the TOS, such failure shall
not constitute a waiver of such right or provision. If any provision of this TOS is found by a court of
competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to
give effect to the parties' intentions as reflected in the provision, and the other provisions of the TOS
remain in full force and effect.

STATUTE OF LIMITATIONS
You acknowledge, understand and agree that regardless of any statute or law to the contrary, any claim
or action arising out of or related to the use of our Services or the TOS must be filed within a year after
said claim or cause of action arose or shall be forever barred.

VIOLATIONS

Please report any and all violations of this TOS to SOFIA as follows:

Mailing Address:
SOFIA 27 Signals House
Bampton Business Centre
Weald
OX18 2ET
Telephone: 07591 341 588
Email: support@furniture-complaint-resolution.co.uk

Terms of Service

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