Online Support

Once you have signed up then we handle your complaint within our online member dashboard.

Member Dashboard

An easy to use member’s area where you can keep up to date with your complaint.

File your complaint

Describe your complaint and upload related documents and photos and other evidence that substantiates your case.

View Appointments

Check upcoming appointments with your dedicated furniture technologist.

View your reports

Once a technician has visited and filed their report, you can view it at any time.

Depending on your choice of package you can also access Sofia board reports, files secured from retailers, insurers or 3rd parties about your case.

You may also be able to see the qualifications, CVs and experience of any so called experts that have reported on your complaint or claim.

Ready to get your claim underway?

Get Started